Refund policy

We want you to love your rug. If it's not the right fit, you have 14 days from delivery to request a return for a full refund.

To be eligible for a return, your item must be unused, in its original packaging, with tags attached, and you'll need proof of purchase. You must request the return first — items sent back to us without first requesting a return will not be accepted.

To start a return, contact us at thetapestryrugs@gmail.com. Once approved, returns should be sent to: 1025 West Avenue, Mississauga, Ontario, Canada, L5E 1V8.

Return shipping and any costs associated with it (packaging, courier, insurance) are the buyer's responsibility.

Damaged or Not-as-Described Items
If your rug arrives damaged or doesn't match the listing, contact our support team with photos and we'll take care of it — replacement, exchange, or full refund, and we'll cover the return shipping.

Refunds
Refunds are issued to your original payment method within 10 business days of us receiving and inspecting the return. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at thetapestryrugs@gmail.com.

Cancellations
You can cancel your order for a full refund within 24 hours of purchase, no questions asked.